Showing posts with label The Customer Rules. Show all posts
Showing posts with label The Customer Rules. Show all posts
Monday
The Customer Rules by Lee Cockerell {Review and Giveaway}
Guests to Walt Disney World are immediately struck by the magical hospitality they receive from cast members at every turn. We as guests can thank the amazing and talented thought leader guru, former Disney Executive Vice President Lee Cockerell for that. In his new book, The Customer Rules: 39 Essential Rules for Delivering Sensational Service Mr. Cockerell shares his wisdom with humor and in true Disney style, great storytelling.
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